Virtual Visiting Service
Whilst patients and families understand the importance of visiting restrictions in preventing the spread of infection, we really appreciate the challenges this presents to friends and families not being able to see their loved ones during their hospital stay. In order to help our families and patients to stay connected, we have established a Virtual Visiting Service within the Southern Health and Social Services Trust.
Families and friends can book a virtual visit through our Virtual Visiting co-ordinator between 9am and 5pm on 077 7651 6419 each day, our Virtual Visiting Officers will assist each patients with the virtual visit. The Virtual Visiting Officers go to each individual patient on the ward to set up the call using the Trusts Virtual Visiting devices and ensure that the patient is connected with the visitor. This service also allows for families and friends to organise group calls or calls from families and friends from all over the world.
We hope that this service will help our patients and families during these challenging times.
27.05.21 5000 Virtual Visits!
We have also expanded our Virtual Visiting Service to include the following:
Send a Message to a Loved One
Patients in our hospitals are now able to receive messages of support from their loved ones by virtual post box.
This new ‘Send a Message to a Loved One’ service will support family and friends to share letters or messages with their loved ones, who are currently inpatients.
If you would like to send a message or a letter to a loved one who is currently an inpatient in one of our hospitals please email : email@example.com including the patient’s full name, hospital site and ward.
- We will only accept messages addressed to specific patients from their family members or friends. We will not accept letters addressed to an anonymous patient, and will be unable to pass them on.
- If you would like to include pictures or photos with your message, we would ask that you include them within the email rather than sending them as an attachment, if possible.
- Email is not a guaranteed secure method of communication. Personal or sensitive information is sent by email at the sender’s own risk.
- The Virtual Visiting Team will print out your message and deliver it to the ward. If the patient is well enough, they can read it themselves. If not, a member of the Virtual Visiting Team will read the message to them.
- We will not be able to confirm that individual letters have been passed on and read. However, if there is a problem in identifying the patient or delivering the letter we will let you know that it has not been passed on.