Southern Trust Compliments Form staff

Administration – When the feedback highlights good organisational skills/documentation.

Communication – When the feedback highlights good standards of communication between staff and service users.

Environment – When the feedback praises the treatment setting.

Institutional – When the feedback praises systems for being efficient.

Listening – When the feedback praises staff for making the patient feel heard.

Quality – When the feedback praises care for being safe, effective, and of a high standard.

Rights – When the feedback praises staff for respecting patient dignity, choices and privacy.

Safety – When the feedback praises staff competency.

Other – For any other feedback which does not fall within any of the above categories.