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Complaints and Compliments

Every Experience Matters

Every day across the Southern Health and Social Care Trust, staff deliver compassionate, high-quality care and support. We know that hearing directly from those who use our services helps us understand what we are doing well and where we can improve. Feedback, whether positive or negative, is one of the most valuable tools we have for improving care and outcomes.

Every Experience Matters and we will offer support all those who provide us with feedback.

We Listen | We Care | We Improve | Together

 

If you wish to thank our staff and make a compliment – Click HERE 

If you wish to raise a complaint about a service that has been provided – Click HERE

CURRENT Service User Feedback Policy MCHP Jan 2026

CURRENT Service User Feedback Procedure August 2026

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