16th December 2025
Southern Trust cancer services have received the highest score possible in the Macmillan Quality Environment Mark.
The Mandeville Unit and the Macmillan Information and Support Centre were developed as flagship partnerships between Macmillan Cancer Support and the Trust. Following rigorous assessment from an independent quality assurance agency, both services have retained the prestigious recognition for another three years.
The Macmillan Quality Environment Mark recognises and celebrates environments that meet the standards required by people living with cancer. It champions cancer services that go above and beyond, creating welcoming, friendly spaces for patients.
To achieve the award, the service must meet specific criteria in; design and use of space; user’s journey, service experience and user’s voice.
The Mandeville Unit at Craigavon Area Hospital, opened in 2001 and was the first purpose-built cancer unit in Northern Ireland. The multidisciplinary team of nursing, medical, radiology, pharmacy, admin and support services staff, offer specialist services for oncology and haematology patients through outpatient clinics, chemotherapy and supportive treatments. Over the years, the unit has been refurbished twice, including an extension to support increasing numbers of patients and the service has evolved to meet growing demand and changes in treatments.
Congratulating colleagues Clair Quin, Head of Cancer Services said: “We have a compassionate and highly skilled team of professionals dedicated to continually improving cancer services for patients. The team are particularly proud to receive the Macmillan Quality Environment Mark, because it has been designed in collaboration with people living with cancer. Receiving top marks once again is a true reflection of the standards offered by our Mandeville team. Patients can be reassured that they will receive the best possible care and service throughout their cancer journey with the Southern Trust.”
The Macmillan Information and Support Service is available to anyone affected by cancer and living within the Southern Trust area. The impact of cancer can be far reaching beyond the physical.
The staff and volunteers at the support and information centres in Craigavon and Daisy Hill hospitals are there to offer a listening ear and signposting to help with many other issues e.g. financial, emotional and many other practical supports. The service also provides information and support over the phone or by email for those not able to attend in person. Caroline Hillen who manages the centre said: “We are delighted that a non-clinical team and environment can also be recognised for its crucial contribution to patient wellbeing. This award inspires us to continue to do our absolute best for people affected by cancer. We greatly value this recognition in demonstrating our commitment to meeting the highest possible standards for cancer care and helping to provide a positive, holistic experience for those affected by cancer.”
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